knowe ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

When you contact us or enquire about a course, we may collect the following information:

• Your full name
• Your email address
• Your telephone number
• Any details you choose to include in your message
• Technical data such as browser type and pages visited, collected anonymously

2. How we use your information

We process your personal data to:

• Respond to your enquiries and provide the information you request
• Help you select and enrol in a suitable course
• Send you service communications relating to your account or purchases
• Improve our website and course offerings
• Comply with our legal and regulatory obligations

3. Lawful basis for processing

We rely on your consent when you submit an enquiry form, and on our legitimate interests to operate and improve our services. Where you have purchased a course, we process data to perform our contract with you.

4. Sharing your information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business (such as email and hosting providers), all of whom are bound to protect your data. We may also disclose data where required by law.

5. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry data is typically retained for up to 24 months unless you request earlier deletion.

6. Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the processing of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us at info@knowe.digital. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

Our website uses only essential cookies required for it to function correctly. We do not use cookies for advertising or third-party tracking without your consent.

8. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

10. Contact us

For any questions about this Privacy Policy or how we handle your data, email info@knowe.digital or write to us at the address above.